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Water Service Line Repair Plan Solicitations

The utility has received several customer phone calls regarding solicitations they have received from companies offering repair insurance for exterior water service lines.

While property owners are responsible for water service line repair costs on private property, the utility is responsible for repairs from the water main in the street up to and including the shutoff valve located inside the curb and usually before any sidewalk.

We do not endorse nor associate with any company offering home repair protection. If you have questions about, or are considering home repair insurance, we advise you to contact your homeowners insurance agent to discuss your needs and coverages for home repair protection.

The utility encourages customers to read the fine print of any such proposed coverage plans and determine if the long term costs warrant the need for such a policy since water service lines rarely fail on their own.