Utility Bills and Payments
Slinger Utility bills are processed and sent out on the 8th of every month and are due on the 28th. These days are the same every month and do not get changed due to weekends or holidays. Payments can be made in person, over the phone, online, by mail, or a payment can be dropped off at the 24/7 drop box located inside the first set of doors at the Village Hall.
Late Fees
Per PSC 113.0406, if the utility is authorized to make monthly late payment charges, such charges shall comply with the following requirements:
1. The amount of the charge shall be no more than 1% per month.
2. The late payment charge shall be applied to the total unpaid balance for utility service, including unpaid late payment charges.
3. The late payment charge shall be applied no sooner than 20 days after the date of issuance of the bill.
4. The late payment charge shall be applied to all customer classes and rate classifications.
5. If a customer disputes a bill for utility service or portion thereof and does not pay the disputed bill in full within 20 days following issuance of the bill, the late payment charge shall be applied only to that portion of the disputed bill later found to be correct and payable to the utility.
6. The utility may not waive any properly applied late payment charge, except when the utility fails to obtain scheduled meter readings, the utility shall waive the late payment charge upon dispute of the estimate by the customer.
Disconnections
Per PSC 113.0301(9), utility companies are required to provide customers with at least 20 days from the issuance of the utility bill to make payment. Any time after the 20 days has lapsed, the account is considered delinquent if not paid in full. At that time, a 1% late fee is issued towards the past due balance and Slinger Utilities will utilize the following procedures regarding the past due (delinquent) balances on all utility bills within the Village.
1. Once a utility account is 30 days past due, Slinger Utilities will issue a disconnection notice not less than 10 days prior to the planned disconnection date.
2. The business day prior to the disconnection date, a robo-call notice will be sent out to all customer (residential, commercial, industrial, etc.) scheduled to be disconnected, as a last minute courtesy reminder that they are about to be disconnected if payment is not issued. If Slinger Utilities does not have have a phone number on file, a door hanger will be hung on the customer's door. Once the robo-call/door hanger notice has been placed, Slinger Utilities will only accept cash or credit card as payment. Payment must be received by the end of the day to prevent disconnection.
3. On disconnection day, Slinger Utilities provides a list of all properties that have not provided payment to bring their account current and they will be disconnected.
4. Each customer is charged a $40.00 fee per meter to reconnect once payment is made. If reconnection is requested after 3:00pm, the reconnection fee is $80.00. Once again, payment is still required to be made in cash or credit card only.
5. Reconnection will be requested as soon as payment is made and the power will be restored in a timely manner. Residents are not allowed to reconnect their own power.