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Slinger Utilities Policies

Utility Bills and Payments

Slinger Utility bills are processed and sent out on the 8th of every month and are due on the 28th. These days are the same every month and do not get changed due to weekends or holidays. Payments can be made in person, over the phone, online, by mail, or a payment can be dropped off at the 24/7 drop box located inside the first set of doors at the Village Hall.

Late Fees

Per PSC 113.0406, if the utility is authorized to make monthly late payment charges, such charges shall comply with the following requirements:

1. The amount of the charge shall be no more than 1% per month.

2. The late payment charge shall be applied to the total unpaid balance for utility service, including unpaid late payment charges.

3. The late payment charge shall be applied no sooner than 20 days after the date of issuance of the bill.

4. The late payment charge shall be applied to all customer classes and rate classifications.

5. If a customer disputes a bill for utility service or portion thereof and does not pay the disputed bill in full within 20 days following issuance of the bill, the late payment charge shall be applied only to that portion of the disputed bill later found to be correct and payable to the utility.

6. The utility may not waive any properly applied late payment charge, except when the utility fails to obtain scheduled meter readings, the utility shall waive the late payment charge upon dispute of the estimate by the customer.

Disconnections

Per PSC 113.0301(9), utility companies are required to provide customers with at least 20 days from the issuance of the utility bill to make payment. Any time after the 20 days has lapsed, the account is considered delinquent if not paid in full. At that time, a 1% late fee is issued towards the past due balance and Slinger Utilities will utilize the following procedures regarding the past due (delinquent) balances on all utility bills within the Village.

1. Once a utility account is past due, Slinger Utilities will issue a disconnection notice not less than 10 days prior to the planned disconnection date.

2. The business day prior to the disconnection date, a robo-call notice will be sent out to all customers (residential, commercial, industrial, etc.) scheduled to be disconnected, as a last minute courtesy reminder that they are about to be disconnected if payment is not issued. If Slinger Utilities does not have a phone number on file, a door hanger will be hung on the customer's door. Once the robo-call/door hanger notice has been issued, Slinger Utilities will only accept cash or credit card as payment. Payment must be received by the end of the day to prevent disconnection.

3. On disconnection day, Slinger Utilities provides a list of all properties that have not provided payment to bring their account current and they will be disconnected.

4. Each customer is charged a $40.00 fee per meter to reconnect once payment is made. If reconnection is requested after 3:00pm, the reconnection fee is $80.00. Once again, payment is still required to be made in cash or credit card only. If the payment is made online, you are required to call the Village Hall and let them know you made the payment in order to be reconnected.

5. Reconnection will be requested as soon as payment is made and the power will be restored in a timely manner. Residents are not allowed to reconnect their own power.

Budget Billing

Per PSC 113.0406 and Slinger's utility tariffs, the following rules apply to budget billing plans:

  1. Each budget amount shall be reviewed and changed after a rolling 11 months. The Village Slinger has elected to review every August - new amounts will be effective with the September 8th billing.
  2. Adjustments to the budget amount will be made with the objective that the customer's under billed/or over billed balance at the end of the budget year shall be less than one month's budget amount.
  3. When an adjustment is made to a budget payment amount, the customer will be informed of the adjustment at the same time the bill containing the adjustment is rendered.
  4. Customers who have arrearages will be required to pay all outstanding utility charges or shall be allowed to establish a Deferred Payment Agreement for the arrears. Deferred Payment Agreements shall be subject to the late payment charge and a missed payment will remove the customer from said agreement.
  5. In addition, if a budget payment is not paid promptly by the due date of every month, the customer shall be notified with the next billing that if proper payment is not received subsequent to this notification the next regular billing may effectuate the removal of the customer from the budget plan and reflect the appropriate amount due.
  6. At the end of a budget year, if an under billed or over billed balance exists in a customer's account, the balance shall be handled as follows:
  • A customer's debit balance will be paid in full or, at the customer's option, on a deferred basis.
  • A customer's credit balance will be refunded unless they have received assistance.

**Accounts with energy assistance payments do not qualify for a refund.

Deferred Payment Arrangement (DPA)

A DPA is available to all customers requiring one to assist with paying off their past due balances. In order to prevent disconnection, there must be a DPA in place and the customer MUST remain in compliance with the terms of the agreement. The only time a DPA agreement is not available is during Tax Certification time. This is when all balances past due as of October 1st will be transferred to the property taxes if not paid in full.

  • 50% of the customer’s past due balance is due upon signing of the agreement.
  • If you have defaulted on an arrangement in the past year, you do not qualify for another arrangement.
  • If you have accrued more than three months of past due bills during the winter moratorium, you don't qualify for an arrangement. 
  • Monthly payments are required and are above and beyond your current monthly bill.
  • Your monthly bill must be paid in full and on time each month. All Slinger Utilities bills are due by the 28th of the month.
  • All DPA balances must be paid in full by October 1st to avoid Tax Certification of past due balances.
  • If at any time you are in default of your DPA, you are once again eligible for disconnection and your DPA will be canceled. Reconnection charges apply when disconnection occurs.